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5:14pm, Thu 22 May 2014 : Iphone touch screen not working, but I can slide up and down in Siri responses.
Had a funny problem with my iPhone 4s today. I just taken it off charge and was trying to take a photo, but then the touch screen stopped working. I could push the different physical buttons, but no response from the touch screen.
I thought that the touch screen had failed as I had dropped it the night before.
Next, plugged in the headset and held down the centre button on the headset microphone. Siri kick in and prompted me.
I said "reboot phone" and she responded on screen that she could not... and prompted with instructions on how to reboot.
This is when it got interesting - I could swipe the information on screen up and down!
This confirmed that the touch screen was working, but for some reason, I could not click, tap, swipe (and interact with the regular iphone touch screen).
The touch screen IS working, but there was a problem with the operating system interaction on my iPhone.
I really needed to reboot my phone to get the operating system to restart and the touch screen would be fine - I would be sure! but I could not swipe to complete and shutdown.
Choices at this point:
- Take it to a iphone tech and get them to open it and pull out the battery
- Let the phone sit around until it went completely flat and turned off. I could then charge and restart the phone.
- Plug it into a computer and sync, backup and restore, or upgrade the operating system. These two operations would force a restart.
I opted for the back up & update (to 7.1.1 ios). This worked well - but took some time. 40 minutes in fact, to download the update, and wait while my computer interacted with the now upgrading phone.
Hey presto, Upgrade complete and the phone started normally.
I see in the release notes for 7.1.1 something about a slow keyboard issue being fixed - and I wonder if it is related.
Anyway, there are a couple of options if you iPhone screen stops working. It might not be the touchscreen, it might just be some wierd problem with the IOS not listening to the screen anymore. Reboot somehow and it will be fixed.
0407 15 13 11