Excellence in Customer Interaction Workshop

Marketing Managers that assist in upskilling your human assets


Wed 02 Oct 2019

eCentral not only offers our clients state-of-the-art Marketing strategies as their Marketing Managers, we also assist in upskilling staff through educational Workshops. This is possible as we have experienced staff across all facets of the Marketing and Educational sectors, allowing us to provide you with a 360 degree solution to evolving your business.

These Workshops are designed to focus on the passion of delivering excellence in Customer Service to enhance the opportunities for business growth and sustainability. Maintaining great client relationships is integral to any business. How to successfully do this does not always come naturally to some people. In much the same way that Managing Change within organisations has to be planned and executed with precision. Thus empowering and engaging staff in the whole process.

As business leaders, we know the power of effective communication and the results that will derive if all staff know how to communicate and can build instant rapport with customers. As the famous Milton Erickson said, "In the presence of rapport, anything is possible".

Some of the topics covered in the Customer Service Workshop include; Customer Retention, Business Values, The Psychology behind selling, Building Rapport, Body Language, Framing questions, Telephone techniques, Upselling, How to ask for the business plus more...

If your business is in a "stuck state" and needs to be revitalised then call Donna Hein at eCentral on 0424 313 771. Donna will work with you to find the best possible solution to get your business back on track.



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Testimonial

What business leaders have to say about eCentral

"... to a site that is user friendly, produces fantastic results"

We have been working with eCentral for over a year now ...and will continue to use his services indefinitely due the complete satisfaction we have in this arrangement. They have taken us from a web site that was hard to manage and invisible to a site that is user friendly, produces fantastic results in terms of direct business...they have placed us into top 5 positions ...and I can now see the steps they took to grow our understanding, knowledge and then take the steps to grow our online success. Can't recommend them highly enough.

Shane McNally
Whitehaven Xpress

You might ask, why do John's web designs work so well?

No matter how clever in an IT sense web developers may be, if they don’t understand the basic principle that web sites are a business’s window to the world and should convert information into revenue, they aren’t of much value. For these reasons, I have immense respect for John Nayler and his knowledge and skills and highly recommend him to anyone who may be thinking of engaging his services.

Brownie
Coastwatch

eCentral consistently delivered software systems that sustained our growth and the need for bespoke software to support the business model.

The simplicity of the systems and software enabled staff to proceed with minimal training while delivering reports integral to the management of the business. By the time the systems were built, eCentral had gone on to construct a Trust Accounting System which was fully integrated with the rest of the application set streamlining our workflow significantly and providing substantial cost saving due to efficient work processes. For an IT consultant, John has a unique capacity to interrogate the processes within the business and understand the business drivers. His solutions were always with our specific business outcomes in mind. I have, in over 40 years in business, found this to be a very rare combination. I highly recommend the software development capabilities of John Nayler and eCentral.

Don Horsfall
Conveyancing Works Solicitors

Contact Us

Call eCentral Principal John Nayler on 0407 15 13 11

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