Marketing Managers that assist in upskilling your human assets
Wed 02 Oct 2019
eCentral not only offers our clients state-of-the-art Marketing strategies as their Marketing Managers, we also assist in upskilling staff through educational Workshops. This is possible as we have experienced staff across all facets of the Marketing and Educational sectors, allowing us to provide you with a 360 degree solution to evolving your business.
These Workshops are designed to focus on the passion of delivering excellence in Customer Service to enhance the opportunities for business growth and sustainability. Maintaining great client relationships is integral to any business. How to successfully do this does not always come naturally to some people. In much the same way that Managing Change within organisations has to be planned and executed with precision. Thus empowering and engaging staff in the whole process.
As business leaders, we know the power of effective communication and the results that will derive if all staff know how to communicate and can build instant rapport with customers. As the famous Milton Erickson said, "In the presence of rapport, anything is possible".
Some of the topics covered in the Customer Service Workshop include; Customer Retention, Business Values, The Psychology behind selling, Building Rapport, Body Language, Framing questions, Telephone techniques, Upselling, How to ask for the business plus more...
If your business is in a "stuck state" and needs to be revitalised then call Donna Hein at eCentral on 0424 313 771. Donna will work with you to find the best possible solution to get your business back on track.